FAQ

Our customer service team is on hand to provide the necessary assistance. Please do not hesitate to contact us by clicking on this link. We will help you as soon as possible.

You can also order our products online without creating a customer account. In this case, you will not be able to track the status of your order. You will, however, be informed by email.

You have the option of adding a personal message when you place your order.
During the first step in the ordering process, you will see the question “Is it a gift?” under the summary of your shopping basket. By clicking on this link, you will have the opportunity to add your own personalised message.
Not sure if your message has been registered properly? Then you can check the order form attached to your confirmation e mail.
Do you want to change your personalised message? Then contact us as soon as possible via this link!
You can only add one message per order.

If you have a discount code or voucher, you can enter it in the summary of your order, just before confirming it.

We accept many different payment methods: Bancontact, Payconiq, Mastercard, Visa, American Express, Paypal, iDEAL, Giropay.

All payments made on our site are secured by Stripe’s online payment service.
All information passing through Stripe is encrypted using the highest level of security available today. Your credit card number is never stored on our servers.

In the event that your payment fails, we invite you to try again.
If the problem persists, please do not hesitate to contact us through this link.

Once your order has been confirmed, you will receive a confirmation email. You can also find all the information about your order in the section: My Account.
Please note that the confirmation email may, in the case of high traffic volumes, reach your mailbox 5 to 10 minutes after placing your order.

Your order number can be found in your confirmation email. If you have a customer account, you will find it in “My Orders”

If you have a customer account, you can track the status of your order at any time. You can also track the status of your order through the emails we send you.

If you have a customer account, you can track the status of your order at any time. You can also track the status of your order through the emails we send you.

If your order is delivered damaged, please contact us through this link, attaching a picture of the damaged product so that we can find a solution.

We never include an invoice in our parcels. Your invoice can be downloaded from the “My Account” section and is also sent to you by email when your order is shipped.